Guarantee conditions

Guarantee on seating furniture:

All our seating furniture issued of normal sales are covered by an international guarantee. It is for 10 years in respect of any defect in the construction of the wooden frame. On labour and materials, mechanisms and mechanical moving parts is a degressive guarantee of 5 years valid. Our charge in the repair costs, for the use you have made, comes to: see schedule.

In the event of a valid claim under the term of guarantee, where we have to replace the upholstery, a degressive guarantee of 5 years will be taken into account. The charge of JORI in the purchase price of your seat comes to: see schedule.

Guarantee on dining and coffee tables:

Our tables are covered by a guarantee of 2 years. The guarantee covers defects in contruction, function, material and workmanship occured within correct and appropriate use and ordinary stress.

As with all hand-crafted products, each JORI piece is to some extent unique. In particular there could be slight variations of tint, structure and size. JORI cannot be responsible for them.

The following things are excluded from guarantee:

• All characteristics typical of glass and the natural product leather, as described in the care booklet, such as e.g. natural minor scratches, blemishes and scars, normal stretching and discoloration.
• All damage and deterioration due to normal wear and tear, to rough or inappropriate treatment, to excessive use, to accidents or to superior power.
• The guarantee is also voided if the purchaser or a third party treats the products in any way other than in accordance with JORI’s maintenance instructions or when repairs are done at own initiative.
• Wear on the surface due to normal wear and tear and glass breakage subject to inappropriate treatment and natural changes of color tones.
• Incorrecte or improper assembly by the end customer or third parties.

In case of a claim, if in JORI’s opinion repairs are possible, no right of exchange will arise.

JORI will be liable only for the costs of repairing the defective articles, and any other claims for damage of whatever kind are specifically excluded.

The JORI guarantee takes effect from invoice date of JORI. In order to activate it, you must complete the guarantee card and send it to us or fill in your guarantee card on www.jori.com/guarantee.

Any complaint or problem on the initial receipt of the products must be notified by registered letter within 5 workdays.

By purchasing a JORI product you accept these terms of guarantee.